1. IntroductionAt Fursan United, your privacy is of paramount importance to us. We are committed to protecting your personal information, which encompasses all data associated with the subsidiaries of Fursan United Company. Hereafter, we will refer to ourselves collectively as "the Company," "we," or "Fursan United." We value you as our visitor and are dedicated to respecting and safeguarding your privacy in accordance with this policy.This policy details the types of personal information we may collect from you or that you may provide when you interact with us. It explains our objectives in collecting and processing your information and describes our practices in terms of collecting, using, maintaining, protecting, and disclosing your information.Please read this policy carefully to understand our policies and practices regarding your personal information and how we will handle it. If you do not agree with our policies and practices, you have the option not to use our platforms. By accessing or using our platforms, you agree to this Privacy Policy.Should you have any questions about this Privacy Policy or your personal information, please reach out to us using the contact details provided in the section “How to Contact Us.”2. Sources of Your Personal DataThe personal data that we collect originates from various sources referred to as "Platforms" within this policy. These sources include, but are not limited to, the following:Fursan United Websites: These include websites created and operated by us, encompassing all web domains and URLs under our control, as well as our mini-sites embedded within third-party social networking platforms such as Facebook, Twitter, or Instagram.Email and Messaging Services: This category covers all textual electronic interactions between you and Fursan United, including emails and text messages.Fursan United Customer Service: Any interaction with our customer service, which may involve telephone calls, chatbots, emails, and other forms of communication.Offline Registration Forms: This includes information collected via printed registrations, surveys, or questionnaires at contests, events, and various promotional activities conducted by Fursan United.Advertising: We may collect data when you interact with advertisements placed by us or our partners on our websites and applications.Data We Generate: This refers to data created about you through your use of our services.Data from Other Sources: This includes information from social networks, market research agencies, our business partners in promotions, publicly available sources, and data we receive from acquisitions of other companies.Exclusions from This Policy: This policy does not apply to information collected by:Any third party, through any application or content (including advertising) that may link to or be accessible from our website.Other websites operated by third parties.3. What Information Do We Collect About You and How Do We Use It?In this section, we outline the types of personal data we collect about you through our various platforms, the purposes for which we collect this data, and how we utilize your personal data:3.1 Responding to Your InquiriesWe use your personal data to respond effectively to all your inquiries and interests in our products, helping you fully leverage our services in the real estate development and investment sector to meet your needs. Your personal data may be collected through various channels:Direct Interactions: You may provide us with your name, email address, contact number, and other details when you reach out via social media, web chats, WhatsApp conversations, or directly engage with our customer service team. This can include general inquiries, complaint registrations, or requests for assistance/service.Communication Logs: When you contact our customer service center, we maintain a log of this communication, including call recordings. This helps us to monitor and improve the quality of our support and serves our legitimate business interest.We collect these details to provide a responsive and customized service experience, ensuring that we can effectively address your needs and queries related to our real estate offerings.3.2 Requesting Your Feedback and Responding to ComplaintsYour satisfaction is our top priority. To ensure that we meet your expectations, we actively seek your feedback and respond promptly to any complaints. To assist us in this process, we need to collect certain personal data, including:Personal Details: Your name and email address.Feedback Information: Details of your feedback or complaints, which may be submitted through a form, survey, or following your interactions with our customer service team.We use this personal data to respond to your feedback or complaints effectively and to take necessary actions toward continuous improvement, aligning with our legitimate business interests. If you prefer not to receive requests for feedback or if you wish to unsubscribe from such communications, options are available to do so.3.3 Providing You with Information on Fursan United Services and Latest OffersWe believe that sending you information about Fursan United’s services and latest offers aligns with our legitimate commercial interests. To keep you updated, we use your personal data, such as your email address and/or contact number, to communicate details about our services and offers that might interest you.We may also combine the information we collect from you with other data to better understand your interests and preferences. This allows us to tailor our communications and offers more effectively. For instance, based on your preferences, we might send you notifications about upcoming events, or personalized promotions, discounts, and deals via our mobile app or email (subject to your consent).If you prefer not to receive such communications, you have the option to unsubscribe at any time. This ensures that you have control over the information you receive from us.3.4 Facilitating Email Campaigns by Our Sales and Marketing DepartmentAs part of our email campaigns, we monitor various interactions you may have with our emails, such as when you receive, open, click on a link, or download attachments. This automatic collection of information is crucial for assessing your interest in our services and promotional offers.This process enables us to identify and engage potential visitors or business partners more effectively. It also allows us to tailor our marketing activities to better suit your interests, providing you with timely and relevant content. This practice aligns with our legitimate commercial interests.If you prefer not to receive marketing communications, you have the option to unsubscribe at any time, ensuring that you only receive information that is relevant to you.3.5 Facilitating AdvertisementsAt Fursan United, we utilize the personal information you provide to tailor and display advertisements that are relevant to your interests. To enhance the effectiveness of our advertising efforts, we may collaborate with third-party service providers. These partners assist us in managing and displaying advertisements across various channels, including social media platforms.Our third-party partners may employ both cookie and non-cookie-based technologies to deliver advertisements that are based on your browsing activities and interests. This approach ensures that the ads you see are more closely aligned with your preferences.If you prefer not to receive targeted advertisements, you have the option to unsubscribe at any time. Opt-out instructions are provided, allowing you to manage your preferences regarding advertisement personalization.3.6 Establishing Business Relations with Service Beneficiaries and Business PartnersWe collect personal information about you through various channels to establish and maintain business relationships. These channels include:Inquiries and Agreements: When you inquire about leasing or are already bound by a leasing agreement with us.Events and Engagements: Participation in our sales, marketing, or experiential events, whether organized or hosted by Fursan United.Professional Interactions: During events organized by external organizations attended by our sales executives or business leaders.Professional Networks: From publicly available information or details shared on professional networking platforms like LinkedIn.The personal information we collect may include your name, email address, contact number, job title, and the company you represent. We use this information to serve our legitimate business interests, which include:Communicating Opportunities: Sharing information about Fursan United’s services and potential leasing opportunities.Event Invitations: Inviting you to future events that may interest you or your represented company.Business Relationships: Establishing or enhancing a business relationship with your represented company.This collection and use of your personal data enable us to tailor our interactions and provide you with relevant information and opportunities.3.7 Forming, Renewing, or Enforcing Service Contracts with Our Beneficiaries and Business Partners:To facilitate the execution, renewal, and enforcement of contracts between Fursan United and the company you represent, we collect and use certain personal information. This includes, but is not limited to:Basic Contact Information: Name, email identifier, and contact number.Identity Verification: Passport or government-issued ID, when necessary.This personal information is essential for various contractual processes such as verifying identities, drafting agreements, and ensuring compliance with our legal and regulatory obligations. Additionally, it aids in managing and maintaining our business relationships effectively.3.8 Entering into Business or Investment Relationships:When you enter into a business or investment partnership with Fursan United, such as becoming a shareholder or purchasing real estate units from our portfolio, we collect and use specific personal information to fulfill our contractual obligations. This information is collected either directly from you or through the company you work for or represent.Information we collect includes:Basic Identification Details: Name, contact details including phone number, postal address, and email.Personal Background Information: Date and place of birth.Investment Specifics: Capital share, voting rights, and other relevant data associated with the investment relationship.3.9 Compliance with Legal Requirements and Legal Claims:At Fursan United, we may need to process and retain your personal information to fulfill legal obligations to which we are subject. These obligations include, but are not limited to, licensing, health and safety regulations, and other legal requirements.Key purposes for processing your personal information include:Legal Compliance: Ensuring that we comply with relevant legal and regulatory obligations.Legal Claims: Initiating or defending against legal claims as necessary.3.10 Processing Your Payments and Protecting Against Fraudulent Transactions:To ensure the security of your transactions and protect against fraud, Fursan United may need to process your personal information. This processing serves our legitimate interests in maintaining the integrity of payment systems and safeguarding against fraudulent activities.Key aspects of our processing activities include:Payment Security: Using your personal information to verify transactions and prevent unauthorized or fraudulent activity.Payment Reminders and Legal Notices: Utilizing your contact details to send reminders and notices in case of delayed or missed payments.This processing is not only in our legitimate interest but may also be necessary to comply with relevant legal and regulatory obligations, ensuring that all financial transactions are secure and lawful.3.11 Compliance with Your Opt-out or Do Not Disturb Requests:We respect your preference to opt-out of receiving communications regarding our offers, promotions, or details about our products and services. To ensure compliance with your opt-out requests, we may need to retain specific information, including:Personal Identification: Your name and email identifier/contact number.Opt-out Records: Details of the subscriptions or communications from which you have opted out.This information is retained to honor your preferences and avoid sending unwanted communications. If you decide to resubscribe or wish to receive updates in the future, you are welcome to contact us at any time. We will be pleased to assist you and ensure you receive communications about our latest offers, promotional activities, and details of our products and services.3.12 Other Information We CollectWe also collect information that does not directly reveal your specific identity or directly relate to you as an individual. Automatically, when you visit our website, use Fursan United web applications, or avail of our services, we gather:Device Information: Automatically collected data include the type and model of your device, browsing actions, and patterns as you navigate through our websites.Usage Details: Information such as usage times, browser types, operating systems, IP addresses, and other relevant details are gathered through various tracking technologies.Site Visit Details: We collect traffic data, location data, logs, and other communication data related to your visits and the resources that you access and use on the website.This automatically collected information is primarily statistical data, which assists us in improving our website and delivering a more personalized service by enabling us to:Estimate traffic and usage patterns on our site.Remember your preferences, tailoring our website according to your individual interests.Accelerate your searches and recognize you upon your return to our site.Technologies Used for Automatic Data Collection:Cookies: These are small files stored on your device by your web browser when directed by our website. Cookies help to remember information, facilitate user navigation, and enhance site interaction. Typically, cookies themselves do not contain information that can personally identify you, but we may link the personal information we store about you to the information obtained from cookies.Adobe Flash Cookies: Some of our website features use locally stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Unlike browser cookies, Flash cookies are managed through a different interface, not your browser settings.Web Beacons: These small electronic files are included on our website pages and emails. Web beacons help us, for example, to count users who have visited specific pages or opened emails, and gather other website statistics (such as recording content popularity and verifying system and server integrity).Purposes of Using Cookies:Identifying you when you visit our platforms and enhancing your navigation experience.Determining if you are logged into our platforms.Storing information about your preferences and personalizing the platforms in relation to you.Securing and protecting your user account and our platforms.Analyzing the usage and performance of our platforms to optimize user experience.3.13 Information We Receive from OthersWe engage in close collaboration with various third parties and receive information about you from them. This may include personal information collected through referrals by individuals who may recommend you as a potential participant in our loyalty programs or as a customer for our products and services. In such cases, we ensure that these individuals have confirmed your consent for us to communicate with you directly.Why do we collect your personal information and how do we use it?We utilize your personal information to support a range of legitimate business interests, including:Service Provision: Enhancing and providing our services effectively.Relationship Management: Managing and maintaining our relationship with you.Business Operations: Conducting and managing our business operations efficiently.4. How to UnsubscribeIf you decide that you no longer wish to receive communication from us, you can opt out at any time by using the following methods:4.1 Email: Click on the unsubscribe link provided in any email you receive from us.4.2 SMS: Follow the instructions included in any message you receive from us.4.3 Website: Use the "Unsubscribe" option available on the Fursan Company website.4.4 Contacting Us: Reach out using the contact details provided in the Fursan contact section.5. Parties with Whom We May Share Your InformationWe may disclose the personal information we collect, or that you provide, as described in this privacy policy:Within the Fursan Group: We may share your personal information with any member of our group, including subsidiaries and affiliates, to process and fulfill your service requests, understand your preferences, and provide you with information about products and services that may interest you.Service Providers: We engage selected third parties to perform services on our behalf or assist us in delivering our services to you. This includes cloud service providers, IT service providers, and others who provide hospitality, security, marketing, advertising, communications, data analytics, and legal, accounting, insurance, and auditing services. These third parties have access to your personal information necessary to perform their functions.Business Partners: We may share your personal information with selected business partners in travel, entertainment, lifestyle, and other industries to enable you to benefit from special offers.Legal and Regulatory Authorities: Where permitted or required by law, we may provide personal information to regulatory bodies and law enforcement agencies.Corporate Transactions: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, personal information held by us about our website users may be among the transferred assets.Compliance and Protection: We may disclose personal information in response to a government or regulatory request, or where necessary to comply with a court order or legal process. We may also share it for fraud prevention and to reduce credit risk, or when we believe it is necessary to protect the rights, property, or safety of our company, our customers, or others.6. How Long Do We Retain Your Information?We retain your personal information only for as long as is reasonably necessary to fulfill the purposes outlined in this policy, including responding to queries, resolving issues, and complying with legal obligations under applicable laws. For instance, we may keep your information for the duration of a leasing contract with the organization you represent or until we have processed the query you submitted. For more details on where and how long your personal information is stored, and for information on your rights regarding deletion and portability, please contact us.7. How Secure Is Your Information?The security of your personal data is our top priority. We employ rigorous measures to ensure the safe transfer of your information from your computer, smartphone, and other devices to our servers. We adhere to industry-standard security practices, including:Physical and Electronic Safeguards: We use firewalls and Transport Layer Security (TLS) technology to protect your information’s confidentiality and integrity.Organizational Measures: We enforce confidentiality requirements on our employees and service providers and restrict access to your personal information to those who need it to perform their job duties.Data Destruction: We securely destroy or de-identify personal information that is no longer needed for the purposes for which it was collected.Secure Communication: We utilize secure communication channels for transferring personal data.Responsibility for Personal Information Security:Password Management: If we provide you with a password for certain parts of our website, you are responsible for keeping this password confidential and not sharing it with anyone.Transmission Risks: While we strive to protect your personal information, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our website; thus, you bear the risks associated with any such transmissions.Circumvention of Security Measures: We are not responsible for circumventing any privacy settings or security measures contained on our website.These policies and measures are designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.8. Your RightsIf applicable laws grant you certain rights concerning your personal information, you may have the following specific rights as detailed below:Should you wish to exercise any of these rights, we may require additional information to confirm your identity and ensure security before disclosing any personal information. We reserve the right to charge a fee where permitted by law, for example, if your request is unfounded or excessive.To access the rights outlined below, please contact us. We may not always be able to fully comply with your request, for example, if:Processing your request would affect the confidentiality we owe to others,We are legally entitled to handle the request in a different manner, orYour request involves deleting information that is necessary to comply with legal obligations.We will endeavor to comply with your request in accordance with applicable laws. If additional time is required due to the complexity of the request, we will inform you promptly.Right of Access: You have the right to confirm whether we are processing personal data about you, to obtain a copy of the personal data we hold, and to receive certain other information about how and why we process your personal data.Right to Rectification: You have the right to request the modification or correction of your personal data if it is inaccurate or to have incomplete personal data completed.Right to Restrict Processing: You have the right to restrict our processing of your personal data under circumstances such as:Temporarily while you contest the accuracy of the personal data.Temporarily while you object to our identified legitimate interests.When your data has been unlawfully processed and you prefer restriction over deletion.If the personal data is no longer needed for its original purposes but is required by you to establish, exercise, or defend legal claims.Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under conditions such as:The personal data is no longer necessary for the purposes it was collected for.You withdraw your consent (where processing was based on consent) and no other legal basis for processing exists.You object to processing based on legitimate interests and we do not have overriding legitimate grounds.The personal data has been unlawfully processed.The data must be erased to comply with a legal obligation.Right to Object to Processing: You have the right to object to the processing of your personal data, particularly if the processing is for direct marketing purposes or based on legitimate interests.Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller without hindrance, where the processing is based on consent or on a contract and is carried out by automated means.Right to Withdraw Consent: You may withdraw your consent at any time where processing is based on consent.Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you are not satisfied with our handling of your personal data.We are committed to resolving any concerns regarding your personal data and encourage you to contact us directly if issues arise.‍9. Policy UpdatesThis policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. By continuing to use our platforms after these changes are implemented, you accept the updated policy. We encourage you to review this policy regularly to stay informed of any changes.10. How to Contact Us?If you have any inquiries related to this policy or our privacy practices, please contact our Data Privacy Office using any of the following methods:Email: Reach out to us through the contact section on our website.Live Chat: Use the live chat feature available on our website for immediate assistance.Phone: Call us at the phone number listed on the Fursan United's site for direct communication.Mail: Send a letter to the address listed on the Fursan United’s site if you prefer written communication.